Privacy Policy
1. Information We Collect
- Name, phone number, email
- Address and location details
- Account details (Buyer / Seller)
- Order and transaction history
2. How We Use Your Information
- Account creation and management
- Order processing and delivery
- Connecting buyers with sellers
- Notifications (OTP, order updates)
- Improving app performance
3. Data Sharing
We do not sell your data. We may share it with:
- Payment gateways
- Delivery partners
- Sellers/Buyers for order fulfillment
- Legal authorities if required
4. Data Security
We use secure APIs, authentication, and encryption to protect your data.
However, no system is completely secure.
5. Data Retention
Data is retained while your account is active or as required by law.
6. Your Rights
- Access your data
- Update or delete your data
- Withdraw consent
7. Permissions
- Location – for nearby services
- Camera/Storage – for uploading images
- Phone – for OTP verification
8. Third-Party Services
We use third-party services like payment gateways and analytics tools.
9. Children’s Privacy
The app is not intended for users under 13.
Terms & Conditions
1. Platform Role
HomeMakers App connects home chefs (Sellers) with customers (Buyers).
We do not prepare or sell food.
2. User Accounts
- Provide accurate information
- Maintain account security
- Must be 18+ years old
3. Seller Responsibilities
- Maintain hygiene and food safety
- Follow FSSAI regulations
- Provide accurate listings
- Fulfill orders on time
4. Buyer Responsibilities
- Provide correct delivery details
- Make payments promptly
- Use the app responsibly
5. Orders & Payments
- Orders confirmed after Seller acceptance
- Prices set by Sellers
- Payments handled via third-party gateways
6. Cancellation & Refunds
Refunds are issued for valid cases such as cancellations or non-delivery.
7. Delivery
Delivery may be handled by Sellers or third-party partners.
Delivery times are estimates.
8. Ratings & Reviews
Users can rate and review. We may remove inappropriate content.
9. Prohibited Activities
- Fraud or illegal use
- False information
- Offensive content
10. Food Safety Disclaimer
Sellers are responsible for food preparation and hygiene.
The platform does not guarantee allergen-free food.
11. Limitation of Liability
We are not responsible for food quality, delivery delays, or user actions.
12. Termination
Accounts may be suspended for violations or fraud.
13. Governing Law
These terms are governed by the laws of India. Jurisdiction: Chennai.
14. Updates
Terms and policies may be updated periodically.
15. Contact
Email:ankur.srivastava@homemakers.co.in
Address: Socverse Private Limited, F840, Plumeria, Bangalore 560082